24/7 GLOBAL SUPPORT

Collabtech provides a virtual team of experts to support meeting room solutions throughout the entire lifecycle—from pre-sales guidance to deployment and ongoing maintenance. Our experienced specialists are well-versed in all meeting room environments and unified communication platforms, ensuring seamless integration, optimal performance, and long-term success.

Benefits of using our Collabdesk service for your customers;

• Save on Support Costs:  on average, 80% of all calls are resolvable quickly through software remediation - many OEMs and resellers are resolving cases unnecessarily with onsite visits or unneeded hardware replacements.  Our trained engineers will help maximize both speed and cost of a repair, helping more customers resolve their issues quickly, while avoiding on-site repairs or hardware replacement.

• Reinforce Brand Loyalty:  Brand Loyalty is at its greatest risk when a solution isn't working.  With our Deploy Assist services, as well as out 24x7 specialized team of Collaboration Experts, we help turn around these risky interactions and continue to build on the loyalty your team has already gained.  Brand Loyalty = More Sales!

• Reporting and Insights:  Solving customer issues is only part of what we offer.  The ultimate goal is to understand why customers call, what isn't working, and give you the knowledge of how to reduce or fully avoid calls whenever possible.  Our customers receive intelligence around who is calling, what countries are calling, and why they are calling to help discover trends and opportunities to reduce call volume over time.

• Full Tier support:  Collaboration support involves both Hardware and Software support, requiring specialists who understand both.  By leveraging our team of experts, we offer a full support solution allowing you to effectively support your sales with outstanding services.  From Phones, to ITSM tools, to survey results, we offer a full solution to quickly ramp up and provide the support your customers demand.